DTF transfer questions and answers
Ordering, artwork, uploads and delivery. Can't find it? The file guide covers artwork in detail.
Ordering and prices
Not confirmed yet: How sales tax is applied at checkout.
How do I order DTF gang sheets?
Build a sheet from separate designs in the gang sheet builder, or upload a finished PNG and choose its size. Add as many sheets as you need to your cart, then check out or save a draft order. A draft doesn't charge you or send anything for printing.
What sizes do you offer?
All sheets are 24 inches wide. Small sheets run from 5 to 25 inches long in 1-inch steps, plus 30 and 35 inches. Standard sheets run from 40 to 250 inches in 5-inch steps.
Is there a minimum order?
No. You can order a single sheet. Each cart line can have 1 to 100 copies of the same sheet.
Are there bulk discounts?
Pricing is by printed area. Your cart's total square inches (all sheets and quantities together) set one rate per square inch for everything in it, and larger carts reach lower rates. Adding a sheet never lowers your total. See the pricing page for the rates.
Do prices include tax?
No. Prices are in Canadian dollars before tax.
Can I pay online?
Checking whether checkout is available…
Preparing artwork
What file do you need?
A finished gang sheet: one transparent PNG with all your designs already arranged, in the same proportions as the sheet (24 inches wide by your sheet length). 300 DPI at that size is recommended.
Will you fix, resize or crop my file?
No. We print exactly what you upload. A file whose proportions don't match the chosen sheet can't be added to the cart, because we never stretch or crop artwork.
Can I order a file below 300 DPI?
Yes. 300 DPI is recommended, not required. Below that, the uploader shows the actual resolution at your chosen size and warns that the print may look blurry or pixelated. You can continue after confirming the warning. We print the file as supplied and don't upscale it.
Can I upload individual designs instead of a finished sheet?
Yes. Use the gang sheet builder: upload transparent PNG designs of any shape, set each one's size in inches, make copies and arrange them on a 24-inch-wide sheet. We generate the 300 DPI print file from your layout. The finished-sheet uploader is for sheets you've already laid out yourself.
What's the largest file I can upload?
Up to 500 MB. Very large files may not show a preview in your browser, but their format and dimensions are still checked.
Uploads and privacy
What happens when I upload a gang sheet?
Your browser checks the file's format and dimensions without opening the whole image, then uploads it to private storage. Our server checks the stored file again before it can go in your cart.
Is my artwork private?
Yes. Files are stored privately and linked to your browser session. They aren't publicly accessible.
My upload failed. What should I do?
Uploads retry automatically on connection problems, and you can press Retry. If the file is rejected, the message explains why and what to change.
Pickup and delivery
Not confirmed yet: Pickup times, delivery and turnaround.
Can I pick up in Toronto?
Yes, pickup in Toronto is free. It's a private address, so the exact address is shown on your order page once your order is ready.
Do you ship across Canada?
Delivery within Canada is coming soon. You'll pay the carrier's price, shown at checkout, with no handling fee added.
How fast is turnaround?
Production times and the daily order cut-off will be listed once confirmed.